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Booking & Cancellation Policies

Metropolitan Salon & Spa requires 24 hour notice for all cancellations. The 1st cancellation made within 24 hours will be allowed at no charge. The 2nd cancellation within 24 hours will result in a $75 charge to your credit card for the services scheduled.

A No-Show will result in a $75 charge to your credit card for the services scheduled. No shows are regulated by our system software and are non-negotiable.

These are the services that must have a credit card on file to be able to book:

• Hair Services: Double Process, Balayage/Ombre, New Guest Cut & Color, Keratin Smoothing Systems, Extensions, MetroConnect and Texture services.
• Massage Services: Full Body Therapeutic Massage, Full Body Relaxation, Intensive Care 90 minute Massage.
• Skin Care: All facials and Brazilian waxing.
• Lashes: All Full Set Lashes & Lift + Tint.

We do understand that things happen and will work with you on cancellations. No-shows are regulated by our system software and are non-negotiable.