At Metropolitan Salon & Spa, we are committed to providing an exceptional experience for every guest. To ensure a seamless and enjoyable visit, please review our policies below.
To ensure smooth scheduling and respect for our team’s time, Metropolitan Salon & Spa requires an active credit card on file to book any appointment.
We kindly ask for at least 48 hours’ notice for any cancellations or rescheduling. This allows us to accommodate other guests and provide the best experience possible.
Cancellations or reschedules with less than 48 hours' notice will result in a charge for the full amount of the scheduled service to the credit card on file.
No-shows will also be charged the full service amount.
We appreciate your understanding and cooperation in honoring this policy, which helps us continue delivering exceptional service to all of our guests.
Thank you for choosing Metropolitan Salon & Spa.
To secure your appointment, we require a valid credit card on file. Your card will not be charged unless you fail to cancel or reschedule within the required timeframe.
Metropolitan Salon & Spa is pleased to offer on-location services for bridal parties, special events, and other occasions.
A travel fee may apply based on the location.
A deposit is required to secure your event date.
Final pricing and service details will be confirmed upon booking.
Your satisfaction is our top priority. If you are not completely happy with your service, let us know within 7 days, and we will make every effort to make it right. Our goal is for you to leave feeling confident and cared for.
Retail products are non-refundable, but we are happy to assist with exchanges for unused or lightly used products within 14 days of purchase.
If you are feeling unwell, we kindly ask that you reschedule your appointment.
Please inform your provider of any allergies, sensitivities, or health conditions before your service.
