Meet the Team
At Metropolitan Salon and Spa, our dedicated team is constantly growing and learning to better serve you! Whether you’re a regular or a first-time visitor, we want you to feel comfortable getting to know all of us!
Still not sure? No worries! Take our Meet Your Stylist Survey, tell us a little bit about yourself, and let us find the perfect fit for you!
Relax, renew, and most important of all, enjoy!
Owner
Holly Fox
Owner | Level 6
Holly is a licensed Cosmetology Manager who has been in the beauty industry for 20+ years and received her training from Pro Schools of Cosmetology & Scientific College of Cosmetology. She started her career at Scot Lewis Salons and in 1999, opened Metropolitan Salon and Spa. Holly is a certified Redken Colorist and Educator, travelling to salons across the country to train their teams on Redken product lines, color techniques, and professional development. Under her leadership, Metropolitan Salon and Spa has been named the area’s #1 Salon & Spa by Best of La Crosse, five years in a row! She’s also proud to say that through her work with High Performance Salon Academy, Metropolitan was recognized with the Velocity Award.
Holly is one of our most senior stylists and specializes in Color Corrections, Mature Hair, Bridal Styles, Portrait Session Styling, Special Occasion Styles, and Blowouts. She works best with clients who trust their stylists to take the reins and lead the service with expertise. Holly prides herself on bringing fresh, fun ideas to every client’s consultation, ensuring that every client’s color and style is as unique as they are!
PRODUCT PICK: Redken Wind Blown | COFFEE ORDER: Blanco Americano | FAVE SERVICE: Microblading
Hair Stylists
Erik Barness
Hair Stylist | Extensionist | Redkin Color Certified | Level 4
Erik is a Redken Certified Colorist who received his training at the Salon Professional Academy. Before coming to Metropolitan, Erik worked at Salon Medusa. With over 8 years of industry experience, Erik specializes in Blondes, Brunettes, Mature Hair, Extensions, and Blowouts. Erik is a certified Dream Catchers Extensionist. That said, he loves providing guests with inspiration through color services. Erik describes himself as friendly, creative, fun, and professional – and we couldn’t agree more! His clients love that every time they’re in his chair, they can count on him to create the perfect look!
FAVE SPOT: Goose Island | PRODUCT PICK: Redken Powder Grip | COFFEE ORDER: Black & White from Moka
Alex Murphy
Hair Stylist | Redkin Artist | Trainer | Redkin Color Certified | Level 4
Alex is a graduate of The Salon Professional Academy, and is a Metropolitan veteran. In addition to being a licensed Cosmetologist, Alex is a National Redken Artist and is Redken Color Certified. She has further advanced her education by participating in Redken Color Authority, as well as the Redken Artistry Program. Alex loves creating the perfect look for her clients with balayage color. In addition to balayage, Alex also specializes in taking blondes to the next level. Alex aims to create amazing results and an exceptional experience for every guest that comes to her chair.
FAVE PLACE: The River | COFFEE ORDER: Blanco Americano | FAVE SERVICE: Facial or Massage
Loren Lifka
Hair Stylist | Level 3
Loren, a fine hair specialist, who completed his training at The Salon Professional Academy in Onalaska. Loren is a passionate hair nerd, who loves to research color. so it’s no surprise that his favorite services to provide are vivid and fantasy colors. He also specializes in creating lived-in colors for blondes and brunettes. Loren loves working with guests who march to the beat of their own drum, someone creative, trendsetting, fashion forward.
FAVE SPOTS: Jmong Golden Eggroll – Their Pho is my happy place | FAVE PRODUCT: Redkin Triple Dry 15 | DRINK ORDER: Iced dirty Chai w/ Soy
Lexi Haines
Hair Stylist | Hair Extensions | Level 2
Lexi is a veteran in the beauty industry, having completed her training and education at The Salon Professional Academy Onalaska. She launched her career with Metropolitan and has built a clientele in Balayage, Blondes, Hair Extension, and Gel Nails, Manicures, and Pedicures. Lexi is Dream Catchers extension certified. Lexi works best with clients who know exactly what they are looking for and can provide her with direction as to what results they want from their service. Lexi’s favorite part of working in this industry is getting to do what she loves every day while making people feel beautiful inside and out!
PRODUCT PICK: Colour Fanatic | FAVE SERVICE: Facial | FREE TIME: Shopping
Megan Matheson
Hair Stylist | Level 2
Meghan is a licensed Cosmetologist and recent graduate of The Salon Professional Academy. She’s excited to be launching her career at Metropolitan Salon and Spa. Meghan is looking to build a clientele in Balayage, Blondes, Brunettes, Non-traditional colors, Portrait Session Styles, Special Occasion Styles, Special Occasion Makeup, Portrait Session Makeup, Gel Nails, Manicures, and Pedicures. Meghan is a diligent, friendly, and quirky stylist who loves making her guests look and feel amazing.
PRODUCT PICK: Redken Anti-Snap | FAVE SPOT: Fayze’s | COFFEE ORDER: Iced Vanilla Latte
Jessie Taylor
Hair Stylist | Level 2
Jessie completed her education at The Salon Professional Academy, and before coming to Metropolitan started her career at The Flair Salon. In her training, she volunteered to do makeup for Minnesota National Guard military events. Jessie’s guests love her for her passion, kindness, and creativity. Jessie loves Balayage, Blondes, Brunettes, Mature Hair, Special Occasion Makeup, Bridal Makeup, Portrait Session Makeup, and Makeup Lessons. Jessie’s favorite part of her job is having the opportunity to boost her clients’ confidence.
FAVE SPOT: The Pearl + Riverside Park | FREE TIME: Shopping | FAVE BEVERAGE: Chocolate Shake
Claudia Alcantar
Hair Stylist | Nails | Level 1
Claudia received her professional training from The Salon Professional Academy, and has been with Metropolitan for the past 2 years! She enjoys providing services like balayage, and highlights. Claudia is the perfect fit for clients who are looking for someone friendly who can bring the latest trend into their lives, while also having some fun! Claudia says that her favorite part of working in this industry is making her guests feel happy about the way they look.
FAVE SPOT: The Pearl | FREE TIME: Spending time with family or friends | COFFEE ORDER: Vanilla Chai Latte
Serena Holliday
Hair Stylist | Hair Extensions | Level 1
Serena is a licensed Cosmetologist who completed her education at The Salon Professional Academy. Serena is excited to launch her career at Metropolitan. She loves to provide services like balayage, fantasy color and extensions. Serena is a certified Dream Catchers Extensionist and enjoys working in our nail department. Serena is the perfect fit for those who are looking for a transformation while letting their stylist play and be creative with their hair. Serena says that her favorite part of working in this industry is the ability to make people feel good about themselves.
FAVE SPOT: Grandad’s Bluff | PRODUCT PICK: Redken Triple Take + Pureology Color Fanatic | COFFEE ORDER: Grasshopper White Mocha from Moka
Lauren Callahan
Hair Stylist | Nails | Level 1
Lauren had completed her education at The Salon Professional Academy Onalaska. She started her career at Metropolitan. She enjoys providing services such as highlights, balayage, and facial waxing. Lauren also enjoys working in our nail department. Lauren is the perfect fit for guests who have an idea of what they want, but want her to add a fun, creative twist to it!
COFFEE ORDER: Iced Green Tea Latte | FAVE SPOT: Pettibone Beach | FAVE SERVICE: Facials
Hannah Thorston
Hair Stylist | Nails | Level 1
Hannah completed her education at The Salon Professional Academy, and is excited to be starting her career at Metropolitan! She enjoys providing highlights and balayage services. Hannah is the perfect fit for clients who have “hair goals” in mind and are open to suggestions! Hannah says that her favorite part of working in this industry is having the opportunity to change someone’s look and make them feel beautiful.
COFFEE ORDER: Iced Hazelnut Latte w/ Almond Milk | FAVE SPOT: The Rim of the City | FAVE SERVICE: Massage
Shae Hanson
Hair Stylist | Hair Extensions | Level 1
Shae is a recent graduate of The Salon Professional Academy and is excited to be starting her career in Cosmetology with Metropolitan. She is building a clientele in Hair Extensions, Balayage, and Highlights. Shae is a certified Dream Catchers Extension Artist and is a great fit for guests who are looking for someone who is personable, enthusiastic, and lively.
PRODUCT PICK: Redken Anti-Snap | FAVE SPOT: Riverside Park | FREE TIME: Cooking
Jess Wix
Hair Stylist | Hair Extensions | Lash Extensions | Nails | Level 2
Jess received her professional training from Mid-State Technical College, and is excited to be at Metropolitan! She enjoys providing lash extensions, hair extensions, balayage, and highlights services. Jess is a certified Dream Catchers hair extensionist. Jess is the perfect fit for clients who are looking for someone friendly who can bring a little adventure to their lives, while also showing compassion! Jess says that her favorite part of working in this industry is the look of happiness on a guest’s face when they see the final result of what she’s created for them.
COFFEE ORDER: Iced Caramel Macchiato | FAVE SPOT: Granddad’s Bluff | PRODUCT PICK: Fashion Work by Redken
Nail Technicians
Dawson Grosskopf
Nail Technician | Level 1
Dawson is new and fresh to the beauty industry, having recently completed their training and education at Southeast Cosmetology Center in Winona, MN. Dawson is launching their career with Metropolitan and looking to build a clientele in Acrylic Nail Enhancements, Gel Nails, Manicures, and Pedicures. Dawson’s ideal guest is someone who is looking to have an enjoyable and relaxing service.
FAVE SERVICE TO GIVE: Acrylic Nails | FAVE SERVICE: Facial | FAVE FOOD: Soup
Massage Therapists
Emma Dockter
Massage Therapist | Level 4
Emma is a Licensed Massage Therapist who received her training from Globe University of La Crosse. Emma also holds a CNA, and before coming to Metropolitan worked at other salons, as well as at Bronston Chiropractic. Emma is our most senior Massage Therapist. Her well-refined practice has earned her recognition as Best of La Crosse’s #1 Massage Therapist in 2017, and as runner-up in 2018.
Emma has been in Massage Therapy for 7 years and specializes in Deep Tissue Massage, Athletic Massage, Pre/Post-natal Massage, Senior Massage, and Myofascial Massage. Emma’s favorite part about working in this industry is caring for others. What she loves most about her job is the opportunity to help her guests relieve pain, stress, and anxiety through natural methods.
FAVE PRODUCT: FarmHouse Fresh Shea Butter | FAVE SPOT: Home | FREE TIME: Gardening + Car Shows
Kateri Burton
Massage Therapist | Level 1
Kateri is a licensed massage therapist who completed her professional training at the Madison College Therapeutic Massage Program, Specializing in Deep Tissue. Kateri’s sweet and relaxed personality would make the perfect fit for guests looking for a tranquil and restorative experience.
Kateri loves to inspire her guests on the importance of self wellness for both the mind and the body. Kateri’s favorite part of her job is helping her guests feel their best by building a mind/body connection.
FREE TIME: Outside being active with friends & family | PRODUCT PICK: CBD Cream
Estheticians
Shana Miller
Esthetician | Level 1
Bio coming soon.
Annie Holliday
Esthetician | Lash Extensions | Level 1
Annie is a Licensed Esthetician, Makeup Artist, and Lash Extension Technician who received her professional training at Nova Academy in Rochester, MN. Anni is excited to be starting her career with Metropolitan and is looking to build a clientele in Lash Extensions, Facials, Waxing, Bridal Makeup, and Body wraps/Treatments. Annie was a recipient of the National Laser Institute Scholarship and was a member of the Esthetician Honor member at NOVA. Annie’s favorite services to offer are full set lash extensions and Age-Defying facials.
COFFEE ORDER: Carmel Latte | FAVE SPOT: Charmont Rooftop | FREE TIME: Spending time with family
Support Staff
Cindi Mausehund
Director of Guest Experience
Cindi has been with Metropolitan for 18 years, and before joining our team worked in leadership at The Buckle for 11 years. Cindi received her education at Winona State as well as through The High Performance Salon Academy. Cindi is an expert in guest relations, ensuring that every client has an exceptional experience at Metropolitan.
Cindi is well-known by guests and staff as friendly and courteous, always bringing positivity and energy to our work. Cindi’s favorite parts of her position are putting a smile on the face of our guests and celebrating our team with they meet their goals or reach life milestones! Cindi takes great pride in her work and aims to elevate your experience with us beyond what you might find at other salons and spas. If we ever miss our mark, Cindi will be sure to make it right.
FAVE SERVICE: Herbology Body Polish | PRODUCT PICK: Awesome Socks | COFFEE ORDER: Blanco Americano
Holly Brannan
Guest Experience Specialist
Holly, who is originally from the UK has a Bachelor of Education from the University of Wolverhampton. Guests can count on Holly to deliver an exceptional experience with a touch of fun and sass! Holly prides herself on ensuring that every guest comes in and leaves feeling amazing, and she can’t wait to see you soon!
FAVE SPOT: Anywhere I can see water | PRODUCT PICK: Pureology Color Fanatic 21 Spray | FAVE SERVICE: Acrylic Nails
Mallory Hanson
Guest Experience Specialist
Mallory’s outgoing personality paired with her confidence and creativity make her the perfect fit for our team at Metropolitan. Mallory is an excellent resource for our guests and team alike, providing support in scheduling, service completion, merchandising, and guest relations.
FAVE TEA: Sweet Tea | PRODUCT PICK: Frizz Dismiss Rebel Tame | FAVE SPOT: Near the water
Claire Reynolds
Guest Experience Specialist
Claire has been with Metropolitan for a little over a year. Claire is in communications at University of Wisconsin – LaCrosse. Claire loves her position because it allows her to help guests make the most out of their Metropolitan experience. Claire is enthusiastic, reliable and independent, making her a great resource for our guests and a wonderful addition to our team!
FAVE SERVICE: Massage | FAVE SPOT: Granddad’s Bluff | PRODUCT PICK: Clean Maniac by Redken